Delivery Information
At Generic Electric we can appreciate how excited you are to receive your order! So we ensure to have your order dispatched as quickly as possible.
Our delivery times after pick and pack are:
- Sydney, Brisbane, Melbourne: 1 to 3 working days
- Adelaide: 3 to 4 working days.
- Perth & Rest of Australia: 5 to 8 working days.
You can enjoy Sydney same-day delivery for an extra fee if you place your order before 1pm.
UBER DIRECT DELIVERY IN SYDNEY
You can order anytime and we'll despatch between 9am and 4pm, 7 days a week.
Our Uber delivery radius is up to 40km from Marrickville, NSW and we've subsidised the rate on our website, so you pay half the actual cost. To access this you'll need to spend a minimum of $100 on your products.
DELIVERY PRICING
| Product category | NSW & ACT Prices | VIC & QLD Prices | TAS & SA Prices | WA & NT Prices |
| Accessories; e.g. wheels, helmets, remotes, leashes | $8 | $8 | $8 | $8 |
| Bulky parts; e.g. tyres, batteries, paddles, motors | $8 | $19 | $29 | $39 |
| Large skateboards; e.g. Evolve, Boosted, Onewheel, Lacroix | $89 | $129 | $199 | $299 |
| Electric Bikes | $89 | $129 | $199 |
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Orders are mostly sent with AusPost and StarTrack, then occationally TNT, Direct Freight and Fastway, depending on your location. We've learnt over the years that some couriers perform better in different states and regions.
EXPRESS DELIVERY
When selecting Express delivery, we will prioritise your order and despatch with AusPost Express or StarTrack as fast as possible.
Accessories and non-batteries can usually go by air with AusPost Express. Battery powered products will always have to travel by road and rail with StarTrack as they will be classed as dangerous goods.
INTERNATIONAL DELIVERY
A selection of accessories are available to purchase internationally and the delivery cost will be calculated on checkout. You need to progress to the checkout page, so the system knows your destination and the products on order for pricing calculation. Delivery costs vary from country to country.
We currently only deliver bulky items such as bikes and skateboards to Australia & Tasmania. Please contact us for a quote if you live on a remote island off the Australian mainland or if you wish to purchase from another country.
SENDING DANGEROUS GOODS (ELECTRIC VEHICLES)
All our electric skateboards and e-bikes need to declared as dangerous goods when we send them. We make sure your new products are delivered as carefully as possible.
TRANSPORT DAMAGE
All skateboards and bikes are all wrapped in bubble wrap and extra cardboard protection, then inserted into a strong cardboard box and taped up with fragile tape.
However, given the speed at which some courier companies operate, there is a very small risk that a product may get damaged on route. If this occurs, we will replace your product as soon as possible or provide credit for another similar product. You will need to make sure you report your damaged item within 24hrs of it's arrival and ensure your damaged item is available for collection by our couriers as soon as possible and we’ll sort out the rest.
How to report damaged items; simply send us photos of the product damage and the photos of the outside of the box within 24hrs, so we have all the information needed to make a claim with the courier on time.
DELIVERY RESPONSIBILITY
Generic maintain ownership and responsibility of the products until they are delivered to the requested delivery address.
ATL
Customers can give Authority to Leave (ATL) for goods at the specified delivery address if no one is going to be home. This means that once the delivery driver has left the goods at the delivery address, the customer then owns and accepts responsibility for the goods.
PLEASE NOTE: If a customer has asked for goods to be delivered “to the rear of the house” for example, this constitutes as Authority to Leave.