Shipping policy

Delivery (or Shipping) Policy

Generic Electric Pty Ltd (“GE”) supplies electric bikes and spare parts. 

Picking and packing
All orders are picked, packed and prepared for delivery within 2 working days.

Express Delivery
We offer Australia wide delivery with road freight trucks.
Usually this is overnight to Sydney, Brisbane and Melbourne.
2 to 3 days to Adelaide
up to 7-10 working days to Perth.
We also do our best to offer delivery on requested dates, for example; birthdays, events etc.

 

Delivery responsibility
GE maintain ownership and responsibility of the products until they are delivered to the requested delivery address.

Customers can give Authority to Leave (ATL) for goods and stand up paddle boards at the specified delivery address if no one is going to be home. This means that once the delivery driver has left the goods at the delivery address, the customer then owns and accepts responsibility for the goods.
PLEASE NOTE: If a customer has asked for goods to be delivered “to the rear of the house” for example, this constitutes as Authority to Leave.

GE adheres to and supports the Australian Competition and Consumer Commission (“ACCC”) laws and guidelines in Australia.

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